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Shipping

We ship melmomilk pieces worldwide from our studio in Singapore.
Each order is hand-packed with care and on its way within 3 business days.

Shipping rates

Singapore

SGD $3.70
Free shipping on orders over SGD $80

Japan

¥3,600
Free shipping on orders over ¥9,800

United States

USD $23 flat rate

Rest of World

SGD $25
Free shipping on orders over SGD $80

Delivery times

Singapore

3 to 5 business days

Japan

7 to 21 business days

United States

10 to 28 business days

Rest of World

10 to 28 business days

*All delivery times are estimates from the date of dispatch, not the date of order.

Processed with care

Every melmomilk order is hand-packed in our Singapore studio within 3 business days. Because each piece is handmade in small batches, we take extra care to inspect and wrap your jewelry before it leaves us.

You'll receive a tracking number by email the moment your order ships.

Order processing

We dispatch within 3 business days of your order.

Tracking

A tracking number is emailed to you when your order ships.

Packaging

Every piece arrives in our signature gift-ready packaging — perfect for gifting straight from the box.

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Lost or damaged orders

If your order hasn't arrived

Please allow the full delivery window before reaching out.
If your tracking shows no movement for more than 14 days past the estimate, contact us — we'll investigate with the carrier.

If your order arrives damaged

Email us within 7 days of delivery with a photo of the damage. We'll make it right — either with a replacement or a full refund.

Common questions

Still have questions?

We're a small team and we read every message ourselves. If anything's unclear, reach out — we'll be happy to help.